Missing a renewal due date does not cut off a service overnight. Here is what Smiley Hoster's terms of service say about a missing payment, and how to avoid any interruption.
1. Reminders before the due date
Renewal of a hosting plan, VPS, dedicated server or domain name is automatic, unless cancelled at least seven days before the due date. A renewal notice is sent thirty days and then seven days before the charge: watch the e-mail address linked to your account during that period.
If you do not want to renew a service, act before that seven-day window: contact support through the Contact page to request that the renewal be stopped.
2. What the terms of service say about a missing payment
The terms of service state that in case of a serious breach by the client, including a payment not received, the service may be suspended after a formal notice left unaddressed for forty-eight hours, except in a security emergency. See the full clause in the terms of service.
Example: a VPS renewal fails because no payment was received. A formal notice is sent; if the situation is not resolved within the following forty-eight hours, the service may be suspended.
3. Resolving the situation and avoiding an interruption
If you receive a renewal notice or a formal notice, the fastest step is to contact support with the order reference, stating whether a payment has already been sent on your end. The team checks the payment history linked to your account and explains how to resolve the situation.
FAQ
Is renewal always automatic?
Yes, unless cancellation is requested with support at least seven days before the due date.
How long before a possible suspension?
The terms of service provide for a formal notice, with forty-eight hours to resolve the situation, except in a security emergency. The full clause is in the terms of service.
Can an unpaid domain be lost?
A domain name already registered with the registry is not refundable once the order has been processed: renew it before the due date rather than waiting for a late reminder, from the Domains page.